Política de envío

SHIPPING POLICY

1. Order Processing

Orders are processed within 1–3 business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been shipped, you will receive a shipping confirmation email with tracking information when this information is available.

2. Shipping Destinations

We currently ship to mainland Spain and several countries within the European Union, including Germany, Belgium, France, Italy, Luxembourg, Netherlands, Austria, Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Poland and Sweden.

At this time, we do not ship to the Balearic Islands, Canary Islands, Ceuta, Melilla, Andorra, Bulgaria, Romania, Malta, Cyprus, Switzerland, Norway, Iceland, Liechtenstein, the United Kingdom or Portugal.

3. Shipping Rates

Orders of €50 or more qualify for free standard shipping within mainland Spain. For orders below €50, shipping costs will be calculated and displayed during the checkout process before payment is completed. All prices include applicable VAT.

4. Estimated Delivery Times

Free standard shipping on orders over €50 within mainland Spain.

For European Union orders:

• EU Zone 1 (Germany, Belgium, France, Italy, Luxembourg, Netherlands): 3–5 business days · €14.99–€19.99 (home delivery) / €11.99–€14.99 (pickup point)
• EU Zone 2 (Austria, Croatia, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Poland, Sweden): 3–5 business days · €18.99–€24.99

5. Customs, Taxes and Additional Charges

Shipments from Spain to other EU countries are generally not subject to customs duties. All prices include applicable VAT where legally required.

6. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track your shipment through the carrier's platform.

7. Delivery Issues, Delays and Undelivered Parcels

If your order has not arrived within the estimated timeframe, please contact us at support@mellowshop.net including your order number.

8. Delivery Address

The customer is responsible for providing a correct and complete delivery address. If you need to change your address after placing an order, contact us as soon as possible at support@mellowshop.net.

9. Contact

For any questions regarding shipping or delivery, contact our Customer Service team at support@mellowshop.net. Please always include your order number.